Return & Refund Policy – Health Value Pharmaceutical Limited

At Health Value Pharmaceutical Limited, we are committed to delivering exactly what you order with the highest standards of quality and professionalism. Please read our return and refund policy carefully before making a purchase.

1. No General Returns

Due to the sensitive nature of pharmaceutical and healthcare products, we do not accept product returns once items have been shipped or picked up from our store, except in the specific case described below.

2. Refunds Before Shipping or Pickup

If an order has not yet been shipped or picked up, a refund request may be made. Refunds will be processed within 10 working days. Customers are required to provide the exact same account details used during the initial payment. Please note that refunds will not be processed to any account other than the one originally used for payment.

3. Wrong Item Delivered

In the rare event that the item delivered is different from what was ordered, we will accept the product back and ensure the correct item is delivered at no additional cost to the customer.

4. Accuracy of Orders

Because we carefully process all orders to match what was requested, Health Value Pharmaceutical Limited does not bear responsibility for returns due to changes of mind, customer error, or product dissatisfaction once the correct order has been shipped or picked up.

5. Contact for Refunds or Corrections

For all refund or correction requests, please contact our customer service team via our website or WhatsApp ordering system. Ensure that your order details and proof of payment are provided for faster processing.